Privacy Policy

NOEL Alimentaria SAU (hereinafter, “NOEL”), a company committed to compliance with laws and regulations and to maintaining the privacy of its clients’ data, fully complies with existing personal data protection law.
As a result, it has taken the necessary technical measures to maintain the required level of security, according to the nature of the personal data processed and the circumstances of the processing, in order to avoid, as far as possible and always according to the state of technology, its alteration, loss, processing or unauthorised access.

1. Purpose

Through the website, and all of the web pages that comprise it (hereinafter, the “website”), it is possible for the user to access contents and services offered by NOEL which, to function correctly, require interaction with the user as well as the insertion of personal data. This policy describes the processing and adaptation to the current legislation by NOEL to ensure the privacy in the processing of personal data of users who access the web site (hereinafter, “users”).

2. Data collected

In accordance with article 13 of REGULATION (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data; users are informed that the data collected on the website, via contact forms or any other means capable of being used to collect or manage the users’ personal data will be processed by Noel Alimentaria, SAU (hereinafter, “NOEL”), as the responsible party.

The processing of personal data shall be carried out in accordance with the principles of transparency, limitation of purpose, minimisation of data, accuracy, integrity and confidentiality, as well as respecting the rest of the obligations and guarantees set forth in the aforementioned Regulation.

3. Diclosure of Data

NOEL does not communicate, transfer or sell the personal data of users to third parties, except as may be required by law, or on an anonymous or aggregated basis and as stipulated for each situation in which it may collect personal data (for example, third-party cookies).
However, in order to carry out certain necessary functions for the provision of the service, their data can be processed by third parties who act as the data processors, and who will be contractually bound to comply with legal obligations for the said role, to maintain the confidentiality and secrecy of the information or by different companies of the group, if applicable.

4. Rights and obligations of the users

The user acknowledges and represents that the data provided is accurate and that they have the necessary authority to communicate the said data to NOEL. In the same way, they undertake to notify any change in their personal data to NOEL.

They may exercise the rights of access, rectification, erasure, restriction or opposition, as well as the right to the portability of data, by writing to NOEL via the e-mail address, attaching a copy of your ID card or another equivalent identifying document.

In the event the user believes that the processing fails to comply with current regulations, they may lodge a complaint to the supervisory authority

5. Cookies Policy

NOEL uses and third-party cookies to offer a personalised experience to its users with the aim to improve its services by adapting them to the habits and needs identified through statistical analysis techniques. You can refer to this information, in detail, in the Cookies Policy.

6. Support service for the user

The purpose of the processing must be based on the inquiries received through the various media used by Noel, covered by the consent. This consent may be withdrawn at any time without affecting the lawfulness of the processing of this data prior to its withdrawal.

The data will not be disclosed to third parties except when required to do so by law or the state security forces and bodies.

The data collected shall be retained indefinitely, as long as it is necessary to comply with current law.

In the event that you do not authorise or accept these terms, it will not be possible to answer the user’s request or query.

7. Promotions and commercial correspondence

The purpose of the processing will be for the management of promotions and sending commercial correspondence about NOEL’s products, covered by the consent given. This consent may be revoked at any time, without affecting the lawfulness of any processing carried out prior to its withdrawal, using any of the available contact methods detailed in the rights and obligations of users, as well as through the link that is included in each correspondence sent.

Access to the data will only be given to third parties responsible for collaborating with NOEL in the role of service provider of marketing services. In the event that specific consent is granted, the data will also be transferred to companies of the NOEL group in keeping with the defined purpose. Apart from the aforementioned exceptions, the data will not be disclosed to third parties except when required to do so by law or the state security forces and bodies.

The data collected will be preserved while the user’s consent is held, and while the data is necessary to fulfil the defined purpose, as well as while it is required to comply with the legislation in force.

In the event the requested data is not provided, NOEL will be unable to send users specified promotions, or send any correspondence that may be of interest to them.

8. Management of customers and suppliers

The purpose of the processing is to manage the relationship with between NOEL and its customers and suppliers, protected by the performance of the contract for the provision of products or services in which, as a customer, they are one of the parties. In addition, the processing of professional contacts’ data, such as those found in e-mails or business cards, is covered by the legitimate interest to maintain professional contact with the said interested parties.

The collected data may be transferred to NOEL’s third-party collaborators, always in a justified way and limited to the purpose defined above, within the provision of agreed products or services.

The data collected shall be retained for as long as there is mutual interest to do so, and for as long as it is necessary to comply with intended purpose and current law.